Policies & support

Contact Cloud Peak

For help with a design, an order, or a privacy request, email levi@cloudpeaksilverlabradors.com. Include your order reference if you have one. Please do not email card numbers or security codes.

Orders, delivery & refunds

Live orders are charged securely through Stripe. Printful prints the design you approve and ships it to the delivery address. Shipping is calculated from a current Printful quote, and applicable tax is shown before you pay. Product mockups are digital previews; colors and placement may vary slightly in printing.

We currently serve United States addresses. Need to cancel or change an order? Contact us as soon as possible; orders already in production may not be changeable. For damage, misprints, delivery problems, or refund requests, email your order reference and relevant photos to levi@cloudpeaksilverlabradors.com. We will review your request and explain the available resolution.

Your photos & designs

Uploading, cropping, brush editing, dragging, and caption selection happen in your browser. A copy of your bag may be saved in this tab’s session storage. Remove bag items or close the tab to clear that tab’s stored bag.

The optional AI background-removal button sends the selected photo to Photoroom. Production background removal does not add a watermark. The AI option is hidden when the daily store allowance is exhausted and returns after the next reset at 00:00 UTC. The background-free example pictures were prepared separately for this store.

Automatic product previews send your design to Cloud Peak’s server after you pause editing, which renders a print file and shares it with Printful to generate the product mockup. The print file is temporarily available through an unguessable link so Printful can retrieve it; anyone with that link can view it until it expires. Treat the link as private. Proof links expire after 24 hours and files are removed by scheduled maintenance.

Continuing to Stripe checkout saves your design with Cloud Peak. Stripe hosts the payment page; card numbers and CVC do not pass through the store server. Verified payment events can save the checkout email and shipping address for order processing.

Retention & deletion

Scheduled maintenance removes photo, name, caption, email, and address details from abandoned test checkouts after seven days and paid test orders after 90 days. Order references, amounts, and payment status are retained separately. The private store dashboard can remove those personal details sooner. Temporary shipping quotes are removed after expiry and the following maintenance period.

Local database backups are rotated for seven days. Deleted information may remain in those restricted backups until rotation completes. Contact Cloud Peak for a deletion request. Printful, Stripe, Photoroom, and Resend maintain their own records under their policies; deleting a Cloud Peak copy does not automatically erase a provider’s copy.

Suggestions

Suggestions are saved privately for Cloud Peak to review. Contact details are not requested. Please leave out private, payment, or sensitive information.

Payment security

Stripe hosts card entry. Cloud Peak does not receive or store your card number or security code. Order confirmation is based on signed payment events, and fulfillment uses the saved approved artwork.